Shipping Information
Order Processing Time
- Orders are typically processed within 1-3 business days.
- Custom orders or special requests may require additional time. If this applies to your order, we’ll notify you promptly.
Shipping Methods & Estimated Delivery Times
We partner with trusted carriers to ensure your orders arrive safely and promptly. Delivery times may vary depending on your location:
Domestic Shipping (Within the United Kingdom)
- Standard Shipping: 3-5 business days
International Shipping
- United States:
- Standard Shipping: 7-14 business days
- Europe:
- Standard Shipping: 5-14 business days
- Rest of the World:
- Standard International Shipping: 7-21 business days
Note: Delivery times can vary due to factors beyond our control, such as customs processing delays.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the delivery destination. You can view the estimated shipping cost during the checkout process.
Customs, Duties, and Taxes
International orders may be subject to customs fees, duties, or taxes. These charges are the buyer’s responsibility. Please check with your local customs office for more information.
Tracking Your Order
Once your order has been dispatched, you will receive an email containing your tracking information. You can track your order using the links below:
- USPS: www.usps.com
- Transglobal Express: www.transglobalexpress.co.uk/track-shipment/
- Royal Mail: www.royalmail.com/track-your-item
Shipping Address Issues
Please ensure that your shipping address is correct to avoid delivery problems. If you notice an error after placing your order, contact us immediately at [your support email] with your order details and the correct address.
Lost or Damaged Orders
If your order arrives damaged or does not arrive within the estimated time frame, please contact us at [your support email]. We may require photos of the damaged item(s) to assist with the resolution.
Order Cancellations and Changes
If you need to cancel or change your order, please contact us within 24 hours of placing your order. After this period, your order may have already been processed, and changes might not be possible.
Contact Us
If you have any questions or need further assistance, please email us at [your support email]. We’re here to help and ensure your experience with New Living Designs is delightful!